For utilities and water contractors

Water shutdown notices, from affected area to signed delivery report

Planned shutdowns, unplanned outages and the restored notice that follows. Build the list from the area you already have, then print a notice for every letterbox.

The problem

A shutdown follows the pipes, not a circle.

A water main renewal takes in one side of a street, two cross streets and a block of units, and leaves out the house that is closer to the works but sits on a different main. A radius around the site is the wrong shape for the job.

Most teams already know the affected properties from a network trace or an outage system. The slow part is turning that into something a crew can walk: a street by street list, a label for every letterbox, a notice with the right times and a record that it was done. That usually means exporting a spreadsheet and fixing it by hand.

NoticeRadius takes the area however you have it and gives you the walk list, the labels, the notices and a signed delivery record. Units come through one by one, and critical customers can be pulled out for a phone call first. How much notice you owe comes from your licence or customer charter.

What residents want to know

Start from the area you already have

If your outage system exports a list of properties, upload the CSV. If it exports a shape, upload GeoJSON or KML. If all you have is a plan, draw the area on the map or list the streets with their number ranges.

Call the critical customers first

Add the addresses of dialysis patients, aged care, hospitals, schools and food businesses. They stay in the job and also come out as their own call-first list.

How it works

Three steps before the valve is closed

1

Define the area

Draw it on the map, list the streets and number ranges, or upload your own address list or map file.

2

Check the list

See the count, the units and any rows that did not match an address. Add critical customers for a call-first list.

3

Notify and record

Print the planned shutdown notice for every address, deliver in walk order, then send the restored notice to the same list. The report records who delivered and when.

What you get

The paperwork side of a shutdown, done

Walk list and labels

Addresses grouped by street in walking order, with every unit listed. Spreadsheet and label downloads included.

Four water notices

Planned shutdown, unplanned outage, water restored, and discoloured water or low pressure. Edit any line before you print, in colour or black and white.

Call-first list

Critical customers pulled out as their own spreadsheet, so the phone calls happen before the letterbox drop.

Signed report

A map of the affected area, the address list and a declaration, with a QR code on each notice so a customer or regulator can check it is real.

Worked example

A main renewal along one street

A crew is renewing a water main along a street of unit blocks and older houses. The shutdown covers one street and part of a cross street. The supervisor has a list of properties from the outage system and uploads it.

NoticeRadius matches it to about 330 addresses, most of them units, and lists the three rows it could not place. She adds two aged care addresses as critical customers, rings them herself and sends the crew out with the planned shutdown notice. After the repair, the same list gets the restored notice.

Example job

Water main renewal

Which plan

Business suits a field crew

Utilities and their contractors run shutdowns every week and share the work across a team. Business gives unlimited lists and API access, so jobs can come straight from your work order system. Contractors who work for more than one utility can use Agency, which keeps a separate logo and name on each set of notices.

Best fit

Business

For teams sending notices every week, with API access.

$299

a year

Works out about $25 a month

Agency

For contractors working under more than one utility brand.

$499

a year

Works out about $42 a month

Just one shutdown? A job pass covers a single job with the full notice pack. Compare every plan on the pricing page.

Questions

Common questions

Yes. Upload a CSV with an address column, or a GeoJSON or KML file of the affected area or the pipe run. Shapefiles need to be exported to GeoJSON or KML first. Rows are matched to the national address file, and anything that does not match is listed so you can fix it.

No. It lists every address inside the area you give it. On your first few jobs, compare the count with your own trace to see how closely they agree.

Yes. G-NAF records most units as separate addresses, so each unit gets its own label and notice. Your own records are still the better source for owners and strata managers.

Yes. Add their addresses, or a critical column in your upload, and they come out as their own call-first list as well as sitting in the main walk list.

Yes. The addresses are saved with the report, so you can build the restored notice for the same list at any time.

The notices are written for water, but the area tools work for any shutdown. Power, gas and sewer teams can edit the wording or use any of the other notice templates.

The lists are built for hand delivery. If you want to post notices, get in touch first, because the address file’s licence has extra rules for mail.

Build the list for your next shutdown

Draw the area, list the streets or upload what your outage system already gives you. The address count shows up straight away.